Repair of Kiln Controllers

Bartlett Instrument may be able to repair your malfunctioning controller.

Following are some guidelines for returning your controller:

  1. Call or e-mail Steve Isaacson at Bartlett Instrument for an RMA (Return Merchandise Authorization) Number.
  2. Turn off power to the controller/kiln before removing.
  3. Remove controller from kiln or control box.
  4. Print this form to include in the package you will be sending to us.
  5. Pack the controller for shipping and make sure the completed Bartlett Instrument RMA Form is included.
  6. The standard repair charge is $99.00 plus shipping. We accept either VISA or MasterCard or you can send a check with the repair. If you choose to send a check with the repair, the prepaid shipping is $18.00 for within the continental U.S., so the total check should be made out for $117.00. All other shipping destinations will have to call for a shipping quote. We can also ship COD but this will add additional cost to the shipment, dependent on the current UPS charge for COD service.
  7. The standard repair charge for Model 3K controllers is $75.00.